Goddard's handmade pies delivered to your door.

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Goddard’s Pies Limited of Unit 8 Hornet Business Estate, Borough Green, Kent TN15 8QW. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sales@pieshop.co.uk or 01732 252525.

  1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

  1. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

  1. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Goddard’s Pies Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

  1. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

  1. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  1. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

  1. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

  1. Price

The prices payable for goods that you order are as set out on our website. Where applicable, all prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

  1. Payment terms

We will take payment upon receipt of your order from your PayPal account, credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then the order cannot proceed. This does not affect any other rights we may have.

  1. Delivery charges

Delivery charges vary according to the type of goods ordered and are stated on our website.

  1. Delivery

11.1      Our delivery charges will appear in the shopping cart on our website.

11.2      Please note that we are only able to deliver to addresses within the United Kingdom mainland, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland Highland, Northern Ireland and the Channel Isles.

11.3      We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence.

11.5      You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11.6    We use a nationwide next day courier service but cannot provide a guarantee that delivery will take place on a stated day. We shall not be liable for delay or failure to perform any of our obligations if the delay or failure is caused by circumstances beyond our reasonable control.

  1. Age Restriction

We will not sell alcohol to anyone who is not 18 years of age or over, as the law requires.  By placing an order that includes alcohol you confirm that you are at least 18 years old. If you are buying an alcoholic product/s as a gift – the recipient must also be over 18 years old.

  1. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

  1. Cancellation rights

13.1      Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2      Should you wish to cancel your order, please notify us by calling 01732 252525 or email sales@pieshop.co.uk.

13.3      You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order). This applies to our pies as they are all made and baked to each customer order.

13.4      If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.5      Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your PayPal account, credit or debit card within 14 calendar days.

13.6      We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

  1. Cancellation by us

14.1      We reserve the right not to process your order if:

14.1.1   We have insufficient stock to deliver the goods you have ordered;

14.1.2   We do not deliver to your area; or

14.1.3   One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2      If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your PayPal account, credit/debit card as soon as possible, but in any event within 14 days.

  1. If there is a problem with the goods

15.1      If you have any questions or complaints about the goods please contact us. You can do so by calling 01732 252525 or email sales@pieshop.co.uk.

15.2      We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3      If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us,or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

  1. Liability

16.1      Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.4      You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or mis-described goods.

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 8 Hornet Business Estate, Borough Green, Kent TN15 8QW and all notices from us to you will be displayed on our website from time to time.

  1. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

  1. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  1. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy which is below.

  1. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

 

DATA PRIVACY NOTICE 

Goddard’s Pies Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use (https://www.pieshop.co.uk/terms/) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.


Who are we?

Goddard’s Pies Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are:

Goddard’s Pies Limited  – Unit 8 Hornet Business Estate, Borough Green TN15 8QW

Tel: 01732 252525   Email: sales@pieshop.co.uk

For all data matters contact the Data Protection Officer on the details above.


The purposes of processing your personal data

We use your personal data for the following purposes:

  • To reply to your request for further information about our products, services and costs
  • To organise shipment of purchased goods to you using reputable shipping businesses
  • To take payment for goods purchased using the services of a reputable card processing company
  • To send you updated information on our company’s range of products and services from time to time


The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

Personal data – Name, address, telephone numbers, email address, credit and debit card information

We have obtained your personal data from you, usually over the phone, or by you sending us an email or contact request form.


What is our legal basis for processing your personal data?

Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

☐ Consent of the data subject;

☐ Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract – To allow you to order or purchase goods or services from us including providing product and shipping costs and estimates

 

More information on lawful processing can be found on the ICO website.


Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with:

  • Reputable shipping companies (Such as Royal Mail, couriers etc) to deliver your order/s
  • Reputable card processing companies (to process your payment/s)


How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data.

  • For Company financial and accounting purposes
  • To facilitate your requests for quotations, orders and deliveries


Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we cannot provide information to you on the range and costs of our goods and services including any necessary shipping or delivery information.


Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).


Transfer of Data Abroad

We do not transfer personal data outside the EEA.


Automated Decision Making

We do not use any form of automated decision making in our business.


Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on 01732 252525 or sales@pieshop.co.uk.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.


Cookies

This website does not identify users of the site. However, the site does use cookies. The cookies are used by Google Analytics, a website analytics service which help us to view the number of people that visit our website and to analyse how they use it and which pages are more popular than others. The cookie information is sent to and used by Google in the United States and may also be kept on their servers. Google uses this information to provide us with an overview of how our website visitors navigate around the site and how you have found us. Google may also transfer this data to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By continuing to use this website you are agreeing to the use of these cookies from Google Analytics.

 

Our trading address is:

Goddard’s Pies Limited
Unit 8 Hornet Business Estate
Quarry Hill Road
Borough Green
TN15 8QW

Tel: 01732 25 25 25
info@goddardspies.com