Frequently Asked Questions

Frequently asked questions about our mail order pie delivery service

The delivery date depends on when you place your order. We use an overnight courier so your order will be delivered the day after it is collected from us.

Our online pie orders are delivered on Wednesday, Thursday and Friday and you can choose the delivery date via the checkout process. Please bear this in mind when you place your order for mail order pies. You can select a delivery date upto 3 months in the future.

Order by 7am on Monday for Wednesday delivery.

Order by 7am Tuesday for Thursday delivery.

Order by 7am Wednesday for Friday delivery.

Orders that do not include any perishable food may be delivered via Royal Mail.

For orders of pies and/or fresh liquor our standard delivery options cover all of the UK mainland. This includes England, Wales, Scottish lowlands but excludes Scottish highlands and Isle of Wight.

Additionally these postcodes are available:

AB 10-16, 21-25, 30-36, 39/ DD 1-11/ DG – All/ EH 1-55/ FK 1-16/ TD – All/ PH 1-14/ G 1-15, 20-23, 31-34, 40-46, 50-53, 57-84/ KA 1-26, 29-30/ KY 1-16, 99/ ML 1-12/ PA 1-19

The following postcodes are available with an additional charge, please contact us before ordering.

AB 37-38, 41-45, 51-56/ FK 17-21/ IV 1-37, 40, 52-54, 63/ KW1-14/ PA 21-40/ PH 15-26, 30-41, 49-50

Should you require a delivery outside of this area please contact us to discuss your options. An additional delivery charge may be levied.

Non-perishable items such as vinegars, pie tins and instant liquor are sent via Royal Mail. These can be posted to all of the UK and also EU for an additional charge.

We use nationwide overnight couriers to deliver all of our food orders within the UK.

Orders that do not include any perishable food may be delivered via Royal Mail.


Our parcel couriers are instructed to leave your parcel if there is no answer at your property. This may be with a neighbour or left in a safe place.

As the boxes we use are insulated your food will be kept cool during this time.


These will be delivered by your postman. If you are out it is possible they will return the parcel to your local Royal Mail depot.

Yes, of course.

You can choose any delivery address within mainland UK. This could be your home, place of work or a different address.

Each order is cooked and chilled individually for each customer.

The food is then carefully packed into specially designed insulated boxes. Ice packs are then added to ensure the temperature during transit is low enough for the food to arrive safely.

We have 3 pies suitable for vegetarians:

  • Cheese and onion pie
  • Cheese, potato and onion pie
  • Soya mince pie in gravy (also suitable for Vegans)


Unless you intend freezing them, pies should be removed from their delivery box and placed in the fridge as soon as you have received them.

Please consume within 4 days.

Yes our mail order pies can be frozen so they can be eaten at a later date.

For maximum quality, please remove from the delivery box and place in your freezer on the day of delivery. We suggest pies are kept frozen for a maximum of 6 months.

Frozen pies should be fully defrosted, preferably in a fridge, before reheating.

The delivery fee is automatically shown in the shopping cart as products are added. Not all products have a standard delivery charge and the maximum charge is £6.95. Standard delivery items can arrive up to 5pm on the day of delivery.

Orders over £75 enjoy FREE standard delivery.

AM Delivery Option
For all pie orders you are able to pay £3.50 extra so that the couriers prioritise your order and deliver in the morning by 12pm. Just select the AM Delivery option each time you order.

Yes, payments can be made securely via PayPal or Stripe.

We will also never email you asking for your card details or PIN number.

Our preferred method of receiving orders is via our website.

However, should you have difficulty is using either the website or the payment system please call us for assistance.

Our office is available Mon-Fri 8am to 5pm.

Freephone 0800 862 0400 or 01732 252525


Next day delivery by courier using thermal boxes


Handmade pies using top quality ingredients


Award winning pies for your dinner!

-- Delivery is available to anywhere in mainland UK --


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