Goddard's handmade pies delivered to your door.

Delivery FAQ


Frequently asked questions about our mail order pie delivery service

CHRISTMAS AND NEW YEAR

Our last delivery of 2017 will be on Friday 15th December, orders need to be in by 7am Weds 13th December as normal.

Deliveries will restart on Friday 5th January 2018.

The delivery date depends on when you place your order. We use an overnight courier so your order will be delivered the day after it is collected from us.

Our online orders are delivered on Wednesdays and Fridays. Please bear this in mind when you place your order for mail order pies.

Order by 7am on Monday for Wednesday delivery.

Order by 7am Wednesday for Friday delivery.

Our standard delivery options cover all of the UK mainland. This includes England, Wales, Scottish lowlands but excludes Scottish highlands.

Additionally these postcodes are available:

AB 10-16, 21-25, 30-36, 39/ DD 1-11/ DG – All/ EH 1-55/ FK 1-16/ TD – All/ PH 1-14/ G 1-15, 20-23, 31-34, 40-46, 50-53, 57-84/ KA 1-26, 29-30/ KY 1-16, 99/ ML 1-12/ PA 1-19

The following postcodes are available with an additional charge, please contact us before ordering.

AB 37-38, 41-45, 51-56/ FK 17-21/ IV 1-37, 40, 52-54, 63/ KW1-14/ PA 21-40/ PH 15-26, 30-41, 49-50

Should you require a delivery outside of this area please contact us to discuss your options. An additional delivery charge may be levied.

We use APC who are a nationwide courier to deliver all of our food orders within the UK.

Orders that do not include any food may be delivered via Royal Mail.

Our couriers are instructed to leave your parcel if there is no answer at your property.

This may be with a neighbour or left in a safe place.

As the boxes we use are insulated your food will be kept cool during this time.

Yes, of course.

You can choose any delivery address within mainland UK. This could be your home, place of work or a different address.

Each order is cooked and chilled individually for each customer.

The food is then carefully packed into specially designed insulated boxes. Ice packs are then added to ensure the temperature during transit is low enough for the food to arrive safely.

We have 3 pies suitable for vegetarians:

  • Cheese and onion pie

  • Cheese, potato and onion pie

  • Soya mince pie in gravy (also suitable for Vegans)

Unless you intend freezing them, pies should be removed from their delivery box and placed in the fridge as soon as you have received them.

Please consume within 4 days.

Yes our mail order pies can be frozen so they can be eaten at a later date.

For maximum quality, please remove from the delivery box and place in your freezer on the day of delivery. We suggest pies are kept frozen for a maximum of 6 months.

Frozen pies should be fully defrosted, preferably in a fridge, before reheating.

The delivery fee is automatically shown in the shopping cart as products are added. Not all products have a standard delivery charge and the maximum charge is £6.95. Standard delivery items can arrive up to 5pm on the day of delivery.

Orders over £75 enjoy FREE standard delivery.

AM Delivery Option

For all orders you are able to pay £3.50 extra so that the couriers prioritise your order and deliver in the morning by 12pm. Just select the AM Delivery option each time you order.

Yes, all payments are handled by PayPal and at no point will you need to enter card details directly on to our website.

We will also never email you asking for your card details or PIN number.

Our preferred method of receiving orders is via our website. However, should you have difficulty is using either the website or the PayPal payment system please call us for assistance.

Our office is available Mon-Fri 8am to 5pm. Freephone 0800 862 0400 or 01732 252525